NPS Score of +65: We’re proud to be recognized in the upper quartile once again.

CSAT: We continue to offer best in class customer service at 89, reflecting our consistent commitment to excellence.

Customer Trust: 91% of our customers trust us implicitly.                                                       

Taking Action: For the first time ever, we've achieved a 100% score from customers confirming that we will take action based on their feedback.  

Ease to work with: 90% of our customer find interactions with NGM easy and hassle free      

Customer Preference: 83% of our customers state that NGM are their preferred partner for all of their gas metering & connections needs.

Listening to our customers, making continuous improvements, and delivering exceptional service are at our core. We are committed to ensuring timely, professional, and accurate metering services for all our customers. And if something goes wrong, we're always ready to quickly and transparently address any issues.

We take immense pride in our work and look forward to continuing to serve you with the highest standards.

Thank you for your trust and feedback!

Watch the video here.