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System Operations

Emergency planning

In the unlikely event that one occurs, National Gas has robust procedures in place to deal with a Network Gas Supply Emergency (NGSE). The Network Emergency Co-ordinator (NEC) coordinates actions across the gas networks to prevent a supply emergency developing.
A supply emergency could be caused by a pipeline or equipment failure, or when system demand exceeds total supply or planned system capacity. Our emergency arrangements are regularly tested in industry-wide exercises to ensure they remain effective and up to date.  
Take a look at our introductory video explaining how our emergency processes work.
What is a Network Gas Supply Emergency (NGSE)?

Under normal operating conditions, supplies of gas entering the National Transmission System (NTS) are matched to the demand for gas leaving the system – keeping pressures in the system within an acceptable range. As Gas System Operator (GSO), we have a range of tools at our disposal to help keep supply and demand in balance on the NTS. 

A Network Gas Supply Emergency (NGSE) occurs when we are unable to maintain this balance using our normal system balancing tools – perhaps due to a major loss of gas in the system following a gas terminal failure or damage to a pipeline. A loss of supply into the NTS causes pressure in the network to drop, meaning we may not be able to safely deliver gas to consumers. 

In these extreme conditions, and in the event that our normal balancing tools are inadequate to remediate the situation, we would ask the Network Emergency Co-ordinator (NEC) to declare a NGSE.  A “supply emergency” is defined as “an emergency endangering persons and arising from a loss of pressure in a network or any part of that network.”

Declaring a NGSE gives the GSO access to additional tools to restore the supply-demand balance. These emergency tools include requesting additional gas supplies into the NTS, or requiring gas consumers to stop using gas, starting with the largest industrial consumers. 

The cooperation of gas industry participants, including gas terminal operators, gas shipping companies, gas transportation companies and large industrial consumers, is essential for these emergency balancing actions to be effective. Sufficient emergency balancing actions will be used to restore a supply-demand balance on the NTS and minimise the safety consequences for gas consumers.

Once a supply-demand balance has been achieved and supplies have been restored to all consumers directly connected to the NTS, the NEC will declare the end of the NGSE.

There has, to date, never been a Network Gas Supply Emergency in Britain. But we remain ready and have full operational and commercial capabilities to deal with one. 

What is the Network Emergency Co-ordinator (NEC)?

The Network Emergency Co-ordinator (NEC) is an independent body that sits outside of all energy companies. It is independent from any commercial interests of gas industry participants. The NEC has responsibility for declaring a Network Gas Supply Emergency (NGSE) if National Gas alerts it to an actual or potential loss of pressure, in any part of the gas network, which cannot be solved via commercial means.

In this circumstance, the NEC has complete authority to direct flows of gas on and off the gas network, to protect those who would be in greatest danger if they lost their gas supply. Industry participants, such as gas transportation and gas shipping companies, have a legal duty to cooperate with the NEC. Failure to comply with the NEC’s directions is a criminal offence. It requires an order in privy council for any wider stakeholder to direct the NEC to take action outside the obligations set out by the HSE in its Safety Case.

The NEC can take various actions during an NGSE to restore a supply/demand balance, such as:

  • widening gas quality limits to maximise the supply of gas; 
  • implementing a load-shedding protocol to run down industrial demand; 
  • making public appeals to reduce the use domestic of gas; or
  • managing domestic supply as a last resort.

These actions are impactful. They are only undertaken if the market has failed, and they are vital to prevent the health and safety implications of a loss of pressure on the gas network. Once gas supplies have been restored to the network, the NEC would declare the emergency over and normal operation would resume.

The NEC has established support arrangements to help it discharge its legal duties. The National Gas Energy Emergency team supports the NEC by organising periodic industry-wide emergency exercises to assess the effectiveness of the response to a gas supply emergency.

NGSE procedures: understand what happens in a gas supply emergency

Detailed information about the processes followed in the event of a NGSE can be found in E1 NGSE Procedure. This document also describes the types of NGSE that could be declared, the emergency actions that may be authorised, and the four stages of an emergency as defined by the NEC.

Revision of E1 procedure for NGSE

The E1 Procedure for Network Gas Supply Emergency has undergone a revision from Version 12 to Version 12.1 (published 01 November 2024).

E1 is designed to provide a measured, appropriate and coordinated response to a Network Gas Supply Emergency. E1 does not outline how the Primary Transporter manages the Primary System on a day-to-day basis. E1 is the procedure that should be used when all normal operational tools available to the primary transporter have failed to address the developing situation. Detailed arrangements are not included in the procedure, as these should be incorporated into the emergency plans of the affected parties.

Please assure that your procedures align with this revision (12.1). To assist with this process, we have published the ‘document change review’, which provides a summary of the updates that have been made (link below). We also suggest you remove copies of Version 12 from your systems.

View the document change review

Gas emergency exercises

Exercise Fahrenheit (2024)

The planned 2024 NEC industry exercise to test emergency response procedures was called Exercise Fahrenheit. It took place over three days in October 2024.

Download the 2024 exercise briefing note
Industry exercise participant requirements

The following documents provide more information about the participation requirements for NEC industry exercises.  

Directly Connected Sites
Shippers
Storage Operators
Supplementary Transporters
Terminals

Exercise Feedback

A post-exercise report is produced following every emergency exercise. The report includes observations and recommendations for improvements.

Each participant / participating organisation is requested to submit feedback using the form below.

Exercise Feedback Form

If you experience any issues completing the form, please contact the Energy Emergency Team ([email protected]).

Exercise Everest (2023)

Exercise Everest was the 2023 NEC industry exercise to test emergency response procedures among all participants. It took place over three days in October 2023. The post-exercise report provides a full overview of the event.

Download the post-exercise report
Treatment of priority customers 

On 7 October 2022, the Secretary of State for Business, Energy and Industrial Strategy (BEIS) – now the Department for Energy Security & Net Zero (DESNZ) – approved the revised criteria for priority customers, under the Gas Transporters Standard Licence Conditions. In an emergency, these customers will be the last to be instructed to cease taking gas, where this is necessary for safety reasons. 

The Secretary of State directed gas transporters to base their priority lists on the following classes of relevant customers:

Category A: Relevant customers where a failure in the supply to their premises could put lives at risk. 

Category B: Relevant customers for which the sudden loss of gas causes or threatens to cause serious damage, for an unacceptably prolonged period, to human welfare, the environment or the security of the UK that cannot be reasonably mitigated.

Category C: Relevant customers taking more than 2 million therms per annum for which the sudden loss of gas would result in repair or replacement costs amounting to 10% or more of the Site Fixed Tangible Asset Value.

The assessment of whether a site satisfies the criteria for Categories A and C rests with the gas transporter. DESNZ will regularly conduct the assessment for Category B applications, in consultation with relevant lead government departments.

You can apply for consideration as a priority customer under Categories A or C. All applications are being processed by Xoserve on behalf of all gas transporters.

Find out more and apply on the Xoserve website

Emergency proformas

NEC Declaration or industry update form

This proforma provides the NEC declaration of the NGSE or an update of the emergency
stage.

View here

NEC Declaration of end of NGSE form

This proforma is issued to the industry to declare the end of a NGSE

View here

Please contact the Energy Emergency team to discuss any of the following:


Distribution network forms

  • NETMAN1 and Minimal Critical Offtake Pressure Form 
  • Distribution Network Demand Reduction Form
  • Distribution Network Additional Gas Requirements Form
  • Distribution Network Situation Report Form
  • GS(M)R Schedule 3 Part 2 Gas - Information Form
  • GS(M)R Schedule 3 Part 2 Gas - Authorisation Form
  • GS(M)R Schedule 3 Part 2 Gas - Withdrawal Form
  • GS(M)R Schedule 3 Part 2 Gas – Revocation Form

Interconnector forms

  • GNI Demand Breakdown Request Form
  • GNI Demand Reduction Notification Form
  • GNI Notice of Revocation Form 
  • Interconnector Demand Reduction Notification Form
  • Interconnector Notice of Revocation Form
Storage information request form

A request for storage information sent to storage operators to determine the available supply
to meet demand.

View here

Storage injection notification form

A direction to affected storage operators to amend their storage injection flows due to a
breach in the Safety Monitor.

View here

Storage withdrawal curtailment notification form

A direction to affected storage operators to curtail or amend their storage withdrawal flows due to a breach in the Safety Monitor.

View here

NTSA Gas Availability Status (GAS) Report

A gas availability status report from the UK offshore supply sector over the next 48 hours.

View here

Terminal/LNG flow direction notification form

A direction for amended supply into the NTS for use in emergency stage 2/3/4 of a gas
deficit emergency to terminal/LNG operators.

View here

GS(M)R direction notice to NTS directly connected sites

To inform shippers that GS(M)R direction notices have been issued to NTS directly
connected sites to reduce/stop using gas.

View here

GS(M)R revocation notice to NTS directly connected sites

To inform shippers that GS(M)R direction notices have been issued to NTS directly
connected sites to resume using gas.

View here

ENDEX suspend National Gas market actions proforma

A proforma to the On-the-day Commodity Market (OCM) facilitator to suspend National Gas
participation in the OCM at stage 2 of a gas deficit emergency.

View here

ENDEX reinstate National Gas market actions proforma

A proforma to the On-the-day Commodity Market (OCM) facilitator to reinstate National Gas
participation in the OCM at the end of a gas deficit emergency.

View here

EMERGENCY CURTAILMENT QUANTITY (ECQ)

The emergency curtailment quantity (ECQ) process relates only to sites (system exit points) curtailed as part of a gas deficit emergency. The ECQ process assigns the quantities of gas associated with emergency curtailment actions undertaken by transporters as a trade nomination between National Gas Transmission, as residual system balancer, and each user.

The objective of the ECQ process is to ensure that shippers’ imbalance positions for the day are unchanged if transporters curtail the offtake of gas at sites as part of a gas deficit emergency.

For every affected user, the ECQ value is calculated as the aggregate quantity of emergency curtailment which has occurred, less any quantity of user commercial interruption at the relevant sites. 

Details of how ECQ is calculated can be found in the ECQ Methodology on the Joint Office
website.

In accordance with UNC, National Gas Transmission will notify shippers of the ECQ for each day of curtailment and the proportion of that ECQ which relates to each transporter.

A summary of the process – including communications – can be viewed on this high-level overview process flow document: Emergency Curtailment High Level Overview document. The NTS report is referred to as the 'transporter ECQ report' on the ECQ high-level overview document. Where NTS system exit points have been curtailed, National Gas Transmission will endeavour to provide relevant users with a site-specific report detailing the method used to calculate the ECQ. This is referred to as the NTS ECQ report on the ECQ high-level overview.

If a user chooses to interrupt a site, the relevant transporter should be notified via a P70
form. Sites that are subject to a P70 will be excluded from ECQ calculations.

For more information: Download the P70 FAQs guidance document

NTS P70 (Curtailment) document – notify National Gas Transmission of shipper
curtailment at directly connected NTS sites.

NTS P71 (Restoration) document – notify National Gas Transmission of shipper
restoration at directly connected NTS sites.

DNO P70 (Curtailment) document – notify distribution network owner (DNO) of shipper
curtailment at directly connected NTS sites.

P71 (Restoration) document – notify distribution network operator (DNO) of shipper
restoration at directly connected NTS sites.

STORAGE CURTAILMENT COMPENSATION

The storage curtailment compensation arrangements enable users (who tend to be gas shippers) to be financially neutral if a storage curtailment is undertaken by the Network Emergency Coordinator (NEC). A storage curtailment occurs where there is a reduction or cessation of delivery of gas to the NTS from a storage facility, following either a direct or indirect request by the NEC.

You can find details relating to storage curtailment in the Uniform Network Code (UNC) Transportation Principal Document under Section Q.

SCP and SCCQ shipper procedure document
SCP and SCCQ statement spreadsheet

POST-EMERGENCY CLAIMS (PEC)

Post-emergency claims (PEC) can be made for additional gas offered to the UK gas system
during a gas deficit emergency (GDE). The post-emergency claims rules are detailed in UNC
Q4.5.

Post-emergency claims (PEC) user guidelines – the processes and procedures for
claimants seeking to submit an eligible PEC:
 

Post-emergency claims economic assessment guidelines – guidelines for economic
price assessment of post-emergency claims.
 

Post-emergency claims (PEC) form – claims should be submitted via email
to [email protected] within six days of the GDE to which the
claim relates, using this template.

As the OCM physical market is used to submit offers, please find below details of the physical renomination process for accepted offers and examples:

Renomination example for turndown document – an example of how renominations would work if physical offers for turndown on the OCM were accepted.

Physical renominations example for turnup document – an example of how renominations would work for a turnup if physical offers on the OCM were accepted.

OCM physical renominations on Gemini presentation – presentation for users of Gemini.

Following receipt of PECs, we will use reasonable endeavours to publish information relating to claims here as detailed in the UNC. Example templates for the reports are attached below for information. If required, PEC reports will be published here. 

Post emergency claim report guide