Customer service
National Gas Metering
Our customer service is award winning and exceptional.
We are here to help. Please get in touch if you have any questions and we’ll do our best to help in any way we can.
Please note that we only deal with gas metering enquiries.
Customer service centre:
Address: National Gas Metering, Pavilion Drive, Witton, Birmingham, B6 7BB.
Contact us:
Tel: 0800 001 4340
General enquiries email: [email protected]
We do not deal with:
- Emergency gas escapes – please call 0800 111 999
- Gas or electricity network-related issues
- Smart metering
- Electricity metering
- Bill enquiries
- Boiler/heating problem
Siteworks
- For non-standard metering works, service connection and disconnection requests.
Contact us:
Email: [email protected]
Tel: 0121 210 3763
Complaints
- Providing a consistent and excellent customer service is vitally important to us and at the heart of everything we do. If you are unhappy about any aspect of our services, we want to know about it so we can do our best to put things right.
Contact us:
Email: [email protected]
Tel: 0800 001 4340