Customer recharge process

Maintenance

Customer recharge process

In some cases, standard maintenance approaches may not offer the best solution for our customers. Where greater flexibility is needed, we may be able to put in place a Customer Recharge Agreement, a bilateral contract that sets out alternative maintenance arrangements for directly connected customers.

Where we can accommodate requests to work flexibly outside normal maintenance working practices, customers pay the incremental costs. These requests may include:

Customer initiated changes to planned maintenance, requiring us to adopt a non-standard arrangement (for example, working during weekends or bank holidays).
Customer initiated requests for National Gas activities, such as isolating their supply to allow the customer to carry out their own works.

For further information, please refer to our standard documents:

Customer Recharge Terms and Conditions

Customer Recharge Agreement

The Customer Recharge Agreement covers non‑routine works undertaken on behalf of third parties, including asset or site isolations.

Please note:

The request form is only for planned works on National Gas Transmission sites.
It must not be used in an emergency.

We ask customers to provide at least 40 days’ notice to allow sufficient time for planning and for any required Non‑Routine Operation (NRO) procedure to be raised and approved. If an NRO is not required, shorter notice may be possible.

Customer Recharge Process – Four Steps

Customer submits the request form for planned works.
We provide a quote, based on the form and information from the relevant Operations team.

Note: National Gas Transmission does not profit from Customer Recharge. All quoted costs reflect cost recovery only.

Customer accepts the quote, after which the Operations team schedules and carries out the work.
National Gas Transmission invoices the customer for the completed works.

Contact

If you would like more information, please email [email protected]

Customer recharge form

All fields marked with “*” are mandatory

Invoicing details

Company name*

Address for invoicing*

Details of work

Site name*

Address of site where the work is to take place*

Specific details of work you require National Grid to carry out*

Note: All valves etc. must be clearly identified

Details of work that you, the customer will be carrying out that directly relates to the work you require NG to do

Eg: purging
Write “N/A” if not needed

Date and time that works are to start

Date and time that works are to completed

Customer's site contact details

Name*

Phone number*

Email*

You can add several e-mail addresses if required separated by “;”

Maintenance