Customer recharge process

Maintenance

Customer recharge process

When standard maintenance approaches are not the best for our customers, we may be able to arrange a Customer Recharge Agreement. This sets out different maintenance approaches in a bilateral contract with directly connected customers.

Where we can accommodate requests to work flexibly outside normal maintenance working practices, customers pay the incremental costs. These requests may include:

Customer-initiated requests for us to change our planned maintenance to a non-standard arrangement, such as requesting planned maintenance during non-standard hours (e.g., weekends or bank holidays).
Customer-initiated requests for National Gas work, including the isolation of their supply to facilitate the customer's works.

If you would like more information, please take a look at our standard:

Customer Recharge Terms and Conditions

Customer Recharge Agreement

The Customer Recharge Agreement covers non-routine works facilitated for third parties, which includes isolations. The form below is only to be used to request planned works on National Gas Transmission sites. It is not to be used in the event of an emergency situation.

Please provide at least 40 days’ notice, to allow us to plan the work and raise or gain approval for the necessary Non-Routine Operation (NRO) procedure. If an NRO is not required, then this timescale may be reduced.

The process has four steps: 

1. The customer completes and submits the form.
2. We provide a quote, based on the information in the form, and other information provided by the relevant Operations team.  

NB: National Gas Transmission does not make a profit on Customer Recharge – all quotes invoiced are to cover costs    

3. Once the customer accepts the quote, the relevant Operations team will plan and complete the work.
4.National Gas Transmission will invoice your company for the work.

If you would like more information, please email [email protected]

Customer recharge form

All fields marked with “*” are mandatory

Invoicing details

Company name*

Address for invoicing*

Details of work

Site name*

Address of site where the work is to take place*

Specific details of work you require National Grid to carry out*

Note: All valves etc. must be clearly identified

Details of work that you, the customer will be carrying out that directly relates to the work you require NG to do

Eg: purging
Write “N/A” if not needed

Date and time that works are to start

Date and time that works are to completed

Customer's site contact details

Name*

Phone number*

Email*

You can add several e-mail addresses if required separated by “;”

Maintenance