Maintenance

Customer recharge process

When standard maintenance approaches are not the best for our customers, we may be able to arrange a Customer Recharge Agreement. This sets out different maintenance approaches in a bilateral contract with directly connected customers. 

More Information

If you would like more information, please email 

Where we can accommodate requests to work flexibly outside normal maintenance working practices, customers pay the incremental costs. These requests may include: 

  • Customer-initiated requests for us to change our planned maintenance to a non-standard arrangement, such as requesting planned maintenance during non-standard hours (e.g., weekends or bank holidays). 
  • Customer-initiated requests for National Gas work, including the isolation of their supply to facilitate the customer's works. 

If you would like more information, please take a look at our standard:

Customer Recharge Terms and Conditions

Customer Recharge Agreement 

The Customer Recharge Agreement covers non-routine works facilitated for third parties, which includes isolations. The form below is only to be used to request planned works on National Gas Transmission sites. It is not to be used in the event of an emergency situation.
  
Please provide at least 40 days’ notice, to allow us to plan the work and raise or gain approval for the necessary Non-Routine Operation (NRO) procedure. If an NRO is not required, then this timescale may be reduced.  

The process has four steps:  

1. The customer completes and submits the form. 
2. We provide a quote, based on the information in the form, and other information provided by the relevant Operations team. 
 

NB: National Gas Transmission does not make a profit on Customer Recharge – all quotes invoiced are to cover costs  
   

3. Once the customer accepts the quote, the relevant Operations team will plan and complete the work.  
4.National Gas Transmission will invoice your company for the work.